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Facility Operations/Security: Event Guest Relations
Seasonal Part-Time Game Day Staff - Frisco RoughRiders (Frisco, TX)

Come join the RoughRiders Game Day staff for the 2017 season! We have a variety of positions open and are looking for fun, charismatic staff to fill them. Job descriptions are listed below.

Ushers  

Ushers are responsible for developing a friendly relationship with the customers in their section. Ushers should check the location on the customer’s ticket and escort them to their seats or direct them to another section.  Ushers must also familiarize themselves with all customer service operations so they may guide our customers to their particular need.                                         

Ticket Takers

The Ticket Takers will greet each customer that comes through the gates at the ballpark. The ticket takers will scan tickets and direct customers toward the appropriate section.

Ballpark Watch

 The Ballpark Watch staff is the security personnel for Dr Pepper Ballpark.  Ballpark Watch staff will be stationed at gates and are responsible for doing bag checks, and making sure that all items entering the ballpark are allowed in. Ballpark Watch is also responsible for making sure that our fans are complying with all ballpark policies within the entire facility.

Box Office Ticket Seller

Box Office Ticket Sellers are responsible for being the Point of Sale for our customers.  Ticket sellers will be provided the necessary training in order to use our current ticketing system to sell tickets on game days as well as non game days.  During games you will be responsible not only for selling tickets to customers, but be asked to handle Will Call Tickets as well as Exchanges and or Voucher Redemption.  There will be other Box Office duties that will need to be fulfilled on a game by game basis assigned by the Ticket Operation Managers if need be.

Riders Outpost Team Store Sales Associates

Essential Job Duties:
• Greets and acknowledges guests.
• Answers guests’ questions and assists them whenever possible.
• Recommends, selects and helps locate or obtain merchandise for guests.
• Processes sale with appropriate point of sale system, accepts payment, counts change and bags merchandise.
• Follows all register procedures and handles cash accordingly.
• Exchanges merchandise for guests and processes returns, with approval of supervisor
• Ensures that all merchandise is correctly labeled and displayed.
• Routinely stocks merchandise and faces items on shelves.
• Maintains a clean and organized store or stand.
• Sets aside and notifies supervisor of defective, mismarked, mislabeled, incorrectly priced, shopworn or damaged merchandise.
• Watches for and recognizes security risks and thefts and reports to security and management.
• Performs other duties as assigned 

*Please Note: Even if hired for one position, you may occasionally be required to work another position during a game. For example, someone hired as a Ballpark Watch may be asked to fill in as a Ticket Taker.

ABOUT THE ROUGHRIDERS
The Frisco RoughRiders play at beautiful Dr Pepper Ballpark in Frisco. The franchise has led Double-A baseball in attendance for each of the past 11 seasons, and under new ownership and leadership for the 2015 season welcomed the three-largest and 7 of the top 9 crowds in team history. The RoughRiders also completely overhauled the game entertainment experience at Dr Pepper Ballpark prior to the 2015 season, installing a massive 2,700 square foot Daktronics HD video board, new outfield wall LED display boards, state-of-the-art control room and a newly-designed sound system. After unveiling new logos, team colors and uniforms before the 2015 season, the RoughRiders became one of the biggest merchandise sellers in all of Minor League Baseball.   

ABOUT FRISCO, TEXAS
The RoughRiders are located in Frisco, TX, a northern suburb of Dallas and one of the fastest growing cities in the United States. Frisco is home to Major League Soccer's FC Dallas franchise and the training facilities for the Dallas Cowboys and Dallas Stars, making our city the sports capital of the Dallas-Fort Worth market. The RoughRiders have a terrific collaboration with all of the Frisco-based franchises, along with our Major League affiliate, the Texas Rangers, providing the candidate with a unique opportunity to network and collaborate with colleagues in major league sport

Note: When you apply for this job online, you will be required to answer the following questions:

1. Please rank (1-5) the order of the departments you are most interested in
2. Are you available nights, weekends, and holidays?
3. Do you currently work for any other sports entities in the DFW area?
4. Are you at least 16 years old?


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